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River Island (Head Office) - Home
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Head Office

Head Office

Based in West London our Head Office is a hub of creativity.  You will find our teams collaboratively working in open plan spaces whether that’s around a table, outside on a picnic bench in the summer months or over a coffee in our on-site canteen.

Buying

Whether you’re discovering the next global trend or building great relationships with our suppliers all over the world, our Buyers are commercially minded with fashion constantly on the brain! If you join us as a BAA or an established Senior Buyer, your opinion matters. We will trust your expertise and knowledge and give you the autonomy to go out and buy!

Buying

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Merchandising

Right product, right place, right time. Simple right? With an ever-changing retail landscape our Merchandisers use every opportunity to make our business grow – whether that’s deciding on what product goes to which stores, setting prices or planning promotions you’ll play a key role within our business and our profitability.

Merchandising

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Design & Production

We like to think of ourselves as the designer brand of the High Street. Working closely with our Buying teams you’re one of the first to see our product come to life, using your own creative flare to develop product. You’ll know our customer profile well, their likes and dislikes and what they expect from us in terms of quality standards.

Design & Production

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Marketing & PR

While living and breathing the brand, our Marketing team is constantly looking for new ways to reach and engage with our customers. Whether it’s across TV, Print or Online our customers will be at the forefront of all you do while delivering campaigns that inspire, provoke and entice them to our brand.

Marketing & PR

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Creative

From shoots to production our creative teams are all about the visuals! They prepare thousands of assets for campaigns, our website and social media channels – all in-house right here at HQ. Our Creative team is made up of Stylists, Photographers, Digital Designers, Copywriters and lots more all with a great eye for detail and the ability to work cross functionally.

Creative

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E-Commerce

Our digital shop! Our E-com team make our site as engaging and shopabale as possible. By interpreting our customer data, they ensure our customers receive a really fantastic experience that keeps them coming back for more. Our teams are reactive to change allowing them to improve functionality and creative in their merchandising making sure our product is readily available at the click of a button!

E-Commerce

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Insights & CRM

These Islanders are all about the data. They manage and track our interactions with customers and potential customers too. From this data they are able to advise and make recommendations on sales, marketing and customer service initiatives ultimately resulting in business growth.

Insights & CRM

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Customer Experience

Our Customer Experience team focus on just that – customer experience. Ensuring the experience of our customers whether that’s in store, online or via our app is at the standard it should by maintaining an ongoing level of engagement. From UX/UI Designers to Relationship and Product Managers, these guys are key to exceeding our customers’ expectations.

Customer Experience

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Support Functions

Made up of all the support functions that are vital in any business, our Operations team service the needs and work cross-functionally for the entire RI Family. The team are made up of various departments such as Finance, Legal, Shopfitting, Property, Supply Chain and play an essential part in our success.

Operations

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People

Our People team are quite simply about the people. They touch every part of our business ensuring we attract the very best talent, and support and develop our Islanders throughout their time with us. They are there to celebrate our Islanders professional (and personal) successes and offer a kind ear when needed. Well-being is hugely important to us so you will find lots of workshops and resources available to you. We’re also quite a social bunch with our Internal Comms team keeping us up to date on all the latest Island news as well as organising our legendary parties!

People

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Administrative Support

Keeping everything ticking over our admin teams are essential to our successful business. Our PA teams are a network of highly skilled and adaptable Islanders. Beyond organising diaries and booking travel, our PAs connect our Leaders to the business acting as their right hand.

Administrative Support

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Wholesale & Marketplace

Working within our wholesale and marketplace team means that you will be joining the fastest growing channel of our business! We work with a variety of external partners to support our business strategy both in the UK and Internationally. Our team manage key stakeholder relationships with both our partners and internal teams to ensure that the overall brand strategy is reflected through the product offering to their customers. As a part of the wholesale team you be an integral part in our company’s future strategy!

Wholesale & Marketplace

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Retail Operations

Our Retail Operations team support our Islanders in store in order to help them provide outstanding service to our customers.  

Retail Operations

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RI Tech

A growing business needs the infrastructure in place to support it and that’s where RI Tech comes in. Whether you’re part of the 1st line support team handling day-to-day tech queries or a developer writing code, you’ll be part of a team that works with agility and flexibility. You’ll thrive at juggling lots of projects combining your technical skills with a creative approach.
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RI Tech

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Visual Merchandising

Our VM teams make sure our store visual standards are the highest they can be and support driving sales by placing product in crucial places where customers can be inspired by new product & outfit ideas. Working closely with the Visual Comms team at HQ, our VM team ensure the company vision is delivered and is consistent within our stores across the U&I.

Visual Merchandising

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