Product Data & Onboarding Assistant

Department: Buying

Employment Type: Permanent - Full Time

Location: Head Office, Chelsea House

Reporting To: Demi Simmons

Description

The Product Onboarding Admin Assistant is responsible for the accurate and timely setup, optimisation, and maintenance of product listings across all third-party e-commerce partner platforms. This role ensures products are uploaded in line with partner requirements, fully enriched for search visibility, and launched on time to support trading performance.

Key Responsibilities:

Manage end-to-end product onboarding for all third-party e-commerce partners
Ensure product data (titles, descriptions, pricing, imagery, attributes, SKUs) is accurate, complete, and uploaded on time
Optimise product listings for search and discoverability, including keyword-rich titles, descriptions, and attribute completion
Maintain and update product information across internal systems and partner platforms
Coordinate with Buying, Merchandising, and E-commerce teams to gather and validate product details
Track onboarding timelines to ensure all product launches meet deadlines
Monitor product listings across partner sites, identifying and resolving any errors or inconsistencies
Own and manage product upload trackers, ensuring clear visibility of progress and risks
Support partner-specific requirements, including data formatting, SEO guidelines, and content standards
Assist with seasonal launches, trading updates, and product changes (cancellations, replacements)
Identify opportunities to improve product visibility and conversion through data quality and optimisation
Continuously review and improve onboarding processes to drive efficiency and accuracy

Key Skills & Experience:

Strong administrative and data management skills
High attention to detail and accuracy
Good understanding of e-commerce product setup and SEO principles
Confident working with large data sets (Excel proficiency essential)
Strong organisational and time management skills
Effective communication and stakeholder management
Ability to manage multiple deadlines in a fast-paced environment
Experience with e-commerce platforms, PIM systems, or marketplaces preferred

About Us

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

This role is based at our Head Office in West London. Check us out here on a map.

What we can offer you:

💰 Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!

🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.

🎉 A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.

🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!

💻 Flexible working, on top of payday and summer early finish Fridays.

💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.

🎓 Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.

☀️ 23 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!

Keeping You Safe

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit www.gov.uk.

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. To find out more about this interview process, check out our hiring process below.

About Us

Keeping You Safe

About River Island