Product Operations Coordinator

Department: Business Admin Support

Employment Type: Permanent - Full Time

Location: Head Office, Chelsea House

Reporting To: Faye Bradbury

Description

The Product Admin Assistant provides coordinated administrative, onboarding, training, and operational support across Buying, Merchandising & Design. The role ensures smooth induction for new joiners, supports systems and process training, assists with team development activity, and delivers efficient day-to-day admin and scheduling support for Product teams and senior leaders.

Responsibilities:
Induction & Training Support

•Coordinate onboarding sessions, schedules, invites, and materials for new joiners and liaise with IT to get them on the correct email/teams groups.

•Prepare training documents, guides, and resources, maintain an up-to-date learning library.

•Liaise with the internal comms team to ensure events are scheduled in the calendars.

•Support delivery of systems and process training by managing logistics and documentation.

•Track attendance, feedback, and training completion data.

•Liaise with IT, L&D, and Product Leadership to keep training content current.

Team Development & Recruitment Support

•Assist with coordinating upskilling sessions and development activities.

•Maintain trackers for vacancies, starters, leavers, and organisational charts.

•Support recruitment administration in collaboration with the People Team, such as scheduling interviews, preparing candidate packs, and processing forms.

Product Administration

•Coordinate travel, meeting schedules, and diary support for Product teams.

•Manage bookings, itineraries, documentation, and cost tracking.

•Prepare meeting packs, agendas, and activity logistics.

•Process invoices, expenses, and maintain accurate departmental records.

•Support office admin tasks: stationery, room bookings, vendor liaison, compliance checks.

Skills:

Strong organisation, planning, and multitasking ability.
Excellent attention to detail and proactive problem-solving.
Clear communication and confident stakeholder coordination.
Proficient in Microsoft Office and comfortable learning new systems.
Able to manage last-minute changes in a fast-paced environment.

About Us

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

This role is based at our Head Office in West London. Check us out here on a map.

What we can offer you:

💰 Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!

🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway!

🎉 A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.

🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!

💻 Flexible working is a given, on top of payday and summer early finish Fridays.

💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.

🎓 Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.

💰 A generous bonus scheme & private pension plan.

☀️ 25 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!

Keeping You Safe

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit www.gov.uk.

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. To find out more about this interview process, check out our hiring process below.

About Us

Keeping You Safe

About River Island